Refund and Return Policy

Hassle-Free Returns and Refunds with MUSE SAGA LLC

At MUSE SAGA LLC, we are dedicated to ensuring your complete satisfaction with our premium yoga apparel for women, men, and expecting mothers. We understand that sometimes a product may not meet your expectations, or you may need to make a return due to sizing, fit, or other reasons. That’s why we’ve designed a straightforward, customer-friendly Refund and Return Policy to make the process as seamless and stress-free as possible. Based in Sheridan, Wyoming, and serving customers across the United States and worldwide, we prioritize transparency, fairness, and trust in every transaction.

Our goal is to empower you to shop with confidence at musesaga.shop, knowing that we stand behind the quality of our products and are here to support you if anything isn’t perfect. This policy outlines the steps for returning items, requesting refunds, and resolving any issues, ensuring that your experience with MUSE SAGA is always positive. Thank you for choosing us as your trusted source for yoga apparel. Let’s dive into the details of our Refund and Return Policy.

Our Commitment to Your Satisfaction

At MUSE SAGA, we take pride in offering high-quality yoga apparel crafted with innovative designs, premium materials, and ethical production standards. However, we recognize that returns and refunds are sometimes necessary. Whether you’ve ordered the wrong size, received a defective item, or simply changed your mind, we’re here to make things right. Our policy is designed to be fair, transparent, and aligned with our mission to foster confidence and connection through yoga and activewear.

We process all refunds through our secure payment partner, Stripe, ensuring that your refund is handled quickly and safely. With support for multiple payment methods, including credit/debit cards, Apple Pay, and Google Pay, we aim to make the refund process as convenient as the shopping experience itself.

Eligibility for Returns

To ensure a smooth return process, please review the following eligibility criteria for returning items purchased from musesaga.shop:

  • Timeframe: Items must be returned within 30 days of the delivery date. The delivery date is based on the tracking information provided by our shipping partners.

  • Condition: Items must be unused, unworn, unwashed, and in their original condition, with all tags, labels, and packaging intact. This ensures that we can process your return efficiently and maintain the quality of our products for all customers.

  • Eligible Products: Most items in our women’s, men’s, and maternity collections are eligible for return, including leggings, tops, shorts, and other yoga apparel. However, certain items, such as final sale products, gift cards, or custom-made items, are non-returnable. These exceptions will be clearly marked on the product page at checkout.

  • Proof of Purchase: To initiate a return, you’ll need your order number, which can be found in your order confirmation email or account dashboard on our website.

If you’re unsure whether your item is eligible for return, please contact our customer support team at hungdoan.m@gmail.com or +84986477495, and we’ll assist you promptly.

How to Return an Item

Returning an item to MUSE SAGA is simple and straightforward. Follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer support team at hungdoan.m@gmail.com or +84986477495 to request a return. Provide your order number, the item(s) you wish to return, and the reason for the return (e.g., wrong size, defective item, or change of mind).

  2. Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 24-48 hours. This number is required to process your return.

  3. Package Your Item: Securely package the item(s) in their original packaging, including all tags and labels. Include a copy of your order confirmation or a note with your RMA number and contact details.

  4. Ship the Item: Send the package to the return address provided by our team, typically:
    MUSE SAGA LLC
    30 N Gould St Ste R
    Sheridan, WY 82801
    United States
    We recommend using a trackable shipping method, as MUSE SAGA is not responsible for items lost in transit during return.

  5. Confirmation of Receipt: Once we receive and inspect your return, we’ll notify you via email regarding the approval or rejection of your return. Approved returns will be processed for a refund or exchange within 5-7 business days.

Refund Process

If your return is approved, we’ll issue a refund to your original payment method (e.g., credit/debit card, Apple Pay, or Google Pay) via Stripe. Here’s what you can expect:

  • Refund Amount: Refunds will cover the full purchase price of the returned item(s), excluding original shipping costs unless the return is due to our error (e.g., defective item or incorrect product shipped).

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving your return. Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

  • Currency: Refunds will be issued in the original currency of your purchase. For international orders, the refund amount may vary slightly due to currency exchange rates.

  • Notification: You’ll receive an email confirmation once your refund has been processed, including details of the refunded amount.

If you encounter any issues with your refund, contact our support team, and we’ll work to resolve it quickly.

Exchanges

If you’d like to exchange an item for a different size, color, or style, please follow the same return process outlined above. In your return request, specify that you’re requesting an exchange and provide details of the desired item. Exchanges are subject to product availability, and any price differences will be addressed during the process (e.g., you’ll be refunded or charged the difference).

Returns for Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we’ll cover the cost of return shipping and provide a full refund or replacement, at your preference. Please contact us within 7 days of delivery to report the issue, and include photos of the defect or incorrect item for faster processing. We’ll provide a prepaid shipping label for returns within the United States and work with international customers to arrange cost-effective return options.

International Returns

For customers outside the United States, returns are accepted within 30 days of delivery, following the same eligibility criteria. Please note that international customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure your return reaches us safely. Once received, refunds or exchanges will be processed as outlined above.

Non-Returnable Items

The following items are not eligible for return or refund, except in cases of defects or errors on our part:

  • Final sale items (marked as such on the product page).

  • Gift cards or promotional codes.

  • Custom-made or personalized items.

If you have questions about a specific item’s return eligibility, contact our support team for clarification.

Frequently Asked Questions About Returns

For quick answers to common questions, visit our FAQ page. Here are a few examples:

  • How long do I have to return an item? You have 30 days from the delivery date to initiate a return.

  • Who pays for return shipping? Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

  • Can I return an item purchased with a discount? Yes, discounted items are eligible for return, provided they meet the eligibility criteria. Refunds will reflect the amount paid.

  • What if I lost my order number? Contact us with your name and email address, and we’ll help locate your order details.

Our Promise to You

At MUSE SAGA, your satisfaction is our priority. We’re committed to making the return and refund process as smooth as possible, so you can shop with confidence. Our team is here to assist with any questions or concerns, and we strive to resolve issues promptly and fairly. By choosing MUSE SAGA, you’re not just purchasing yoga apparel—you’re joining a community dedicated to quality, mindfulness, and exceptional customer care.

Thank you for shopping with MUSE SAGA LLC. If you need assistance with a return or refund, contact us today at hungdoan.m@gmail.com or +84986477495, or visit musesaga.shop to explore our collections and policies.

Contact Us for Return Support:
MUSE SAGA LLC
30 N Gould St Ste R, Sheridan, WY 82801
Phone: +84986477495
Email: hungdoan.m@gmail.com
Website: musesaga.shop