Shipping Policy

Fast, Reliable, and Transparent Shipping with MUSE SAGA LLC

At MUSE SAGA LLC, we’re dedicated to delivering our premium yoga apparel for women, men, and expecting mothers to you quickly and reliably, whether you’re located in the United States or anywhere else in the world. Based in Sheridan, Wyoming, we take pride in offering a seamless shopping experience from the moment you place your order at musesaga.shop to the moment your package arrives at your door. Our Shipping Policy is designed to provide clarity, transparency, and confidence, ensuring that you know exactly what to expect when you shop with us.

We understand that receiving your order promptly is an essential part of your experience with MUSE SAGA. That’s why we partner with trusted shipping carriers and leverage efficient processes to ensure your yoga apparel reaches you in perfect condition, wherever you are. This policy outlines our shipping options, delivery times, costs, and procedures to make your shopping journey as smooth as your favorite yoga flow. Thank you for choosing MUSE SAGA LLC. Let’s explore how we get your order to you!

Our Shipping Commitment

At MUSE SAGA, we’re committed to making shipping simple, reliable, and customer-focused. Here’s what you can expect when you place an order with us:

  • Fast Processing: We process and ship orders within 1–3 business days (Monday–Friday, excluding holidays) from our Sheridan, Wyoming facility.

  • Global Reach: We proudly ship to customers across the United States and internationally, ensuring that yoga enthusiasts worldwide can enjoy our apparel.

  • Trackable Shipments: Every order comes with a tracking number, so you can monitor your package’s journey from our warehouse to your doorstep.

  • Secure Packaging: Our products are carefully packaged to ensure they arrive in pristine condition, with eco-friendly materials used whenever possible to align with our sustainability goals.

  • Transparent Communication: You’ll receive email updates at every stage of the shipping process, from order confirmation to dispatch and delivery.

If you have any questions about shipping, contact our support team at hungdoan.m@gmail.com or +84986477495, and we’ll assist you promptly.

Shipping Options and Delivery Times

We offer a range of shipping options to suit your needs, with estimated delivery times based on your location. Please note that delivery times are estimates and may vary due to factors such as carrier delays, customs processing for international orders, or unforeseen circumstances (e.g., weather or global events).

United States

  • Standard Shipping:

    • Estimated Delivery: 5–7 business days after processing.

    • Cost: $5.99 flat rate (free on orders over $75, subject to promotions).

    • Ideal for customers who want a cost-effective option with reliable delivery.

  • Express Shipping:

    • Estimated Delivery: 2–3 business days after processing.

    • Cost: $12.99 flat rate.

    • Perfect for those who need their yoga apparel quickly.

International

  • Standard International Shipping:

    • Estimated Delivery: 7–21 business days, depending on the destination and customs clearance.

    • Cost: Varies by country, calculated at checkout based on weight and location.

    • Available to most countries worldwide, with tracking provided.

  • Express International Shipping:

    • Estimated Delivery: 5–10 business days, depending on the destination.

    • Cost: Varies by country, calculated at checkout.

    • For faster delivery to international destinations.

To see the exact shipping cost for your order, add your desired items to the cart and proceed to checkout, where costs will be displayed based on your shipping address.

Order Processing

Once you place an order at musesaga.shop, our team works quickly to prepare it for shipment. Here’s how it works:

  1. Order Confirmation: You’ll receive an email confirmation with your order details immediately after placing your order.

  2. Processing: Orders are processed within 1–3 business days. During peak periods (e.g., holidays or sales), processing may take slightly longer, but we’ll keep you informed.

  3. Shipment: Once your order is shipped, you’ll receive a tracking number via email. You can also check your order status in your account on our website.

If you need to modify or cancel your order before it ships, contact us as soon as possible at hungdoan.m@gmail.com with your order number.

Tracking Your Order

Every MUSE SAGA order comes with a tracking number, sent via email once your package is dispatched. You can track your order by:

  • Clicking the tracking link in your shipping confirmation email.

  • Logging into your account on musesaga.shop and viewing your order history.

  • Contacting our support team if you have trouble accessing tracking information.

If your tracking information isn’t updating or you suspect a delay, reach out to us, and we’ll work with our shipping partners to resolve the issue.

International Shipping and Customs

For international orders, please note the following:

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in the shipping cost and are determined by your local customs authority.

  • Customs Delays: Delivery times may be affected by customs processing, which varies by country. We provide all necessary documentation to facilitate clearance, but we cannot control customs delays.

  • Restricted Countries: We ship to most countries, but some destinations may have restrictions due to carrier limitations or local regulations. If your country isn’t available at checkout, contact us to explore alternative options.

Lost or Damaged Shipments

While rare, issues with shipments can occur. Here’s how we handle them:

  • Lost Packages: If your order doesn’t arrive within the estimated delivery window and tracking shows no updates, contact us within 30 days of the shipping date. We’ll investigate with our carrier and provide a replacement or refund if the package is confirmed lost.

  • Damaged Items: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid return label for U.S. customers (international customers will receive guidance for return shipping).

Shipping Promotions

We occasionally offer free or discounted shipping promotions, such as free standard shipping on orders over a certain amount (e.g., $75 in the U.S.). These promotions are subject to change and will be clearly displayed on our website or at checkout. Subscribe to our newsletter or follow @MUSESAGALLC on social media for updates on shipping offers.

Frequently Asked Questions About Shipping

For more details, visit our FAQ page. Here are some common shipping-related questions:

  • Can I change my shipping address after placing an order? If your order hasn’t shipped, contact us immediately with your order number to update the address.

  • What happens if I’m not home when my package is delivered? Most carriers will attempt delivery multiple times or leave your package in a safe location. Check your tracking details for options like redirecting to a pickup point.

  • Do you ship to PO boxes? Yes, we ship to PO boxes for standard shipping in the U.S. Express shipping may require a physical address.

  • Why is my international order delayed? Delays may occur due to customs processing or carrier issues. Contact us, and we’ll investigate on your behalf.

Our Commitment to You

At MUSE SAGA, we’re passionate about delivering not just premium yoga apparel but also an exceptional customer experience. Our shipping process is designed to be fast, reliable, and transparent, so you can enjoy your new leggings, tops, or maternity wear as soon as possible. If you have any questions or need assistance, our team is here to help.

Thank you for choosing MUSE SAGA LLC. Shop now at musesaga.shop and experience the joy of yoga apparel delivered with care.

Contact Us for Shipping Support:
MUSE SAGA LLC
30 N Gould St Ste R, Sheridan, WY 82801
Phone: +84986477495
Email: hungdoan.m@gmail.com
Website: musesaga.shop