Asked Questions (FAQ)

Your Questions, Answered by MUSE SAGA LLC

At MUSE SAGA LLC, we’re committed to making your shopping experience for premium yoga apparel as seamless and enjoyable as possible. Whether you’re exploring our collections for women, men, or expecting mothers, we understand you may have questions about our products, ordering process, shipping, returns, or more. Based in Sheridan, Wyoming, and serving customers worldwide, we’ve compiled this comprehensive FAQ to address the most common inquiries we receive. Our goal is to empower you with clear, transparent information so you can shop with confidence at musesaga.shop.

If you don’t find the answer you’re looking for here, our dedicated customer support team is ready to assist. Contact us at hungdoan.m@gmail.com or +84986477495, and we’ll respond within 24-48 hours. Thank you for choosing MUSE SAGA LLC as your trusted source for yoga apparel. Let’s dive into your questions!

General Questions

Q: What is MUSE SAGA LLC?
A: MUSE SAGA LLC is a premium yoga apparel brand based at 30 N Gould St Ste R, Sheridan, WY 82801. We specialize in high-quality, innovative, and affordable clothing for women, men, and expecting mothers, designed to support your yoga practice and active lifestyle. Our mission is to empower you through apparel that blends style, comfort, and mindfulness, with global distribution to customers in the United States and beyond.

Q: How can I contact MUSE SAGA?
A: You can reach us via:

  • Email: hungdoan.m@gmail.com

  • Phone: +84986477495 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Website: musesaga.shop (live chat available during business hours)

  • Address: MUSE SAGA LLC, 30 N Gould St Ste R, Sheridan, WY 82801
    We aim to respond to all inquiries within 24-48 hours.

Q: Where do you ship?
A: We ship to customers across the United States and internationally. For detailed information on shipping times, costs, and restrictions, please visit our Shipping Policy page.

Product Questions

Q: What types of products does MUSE SAGA offer?
A: We offer premium yoga apparel for:

  • Women: Leggings, tops, sports bras, and jackets designed for style and performance.

  • Men: Shorts, tees, and joggers crafted for durability and comfort.

  • Maternity: Leggings and tops with gentle support for expecting mothers.
    Our products feature high-quality, breathable fabrics, creative designs, and inclusive sizing to suit all body types.

Q: Are your products sustainable?
A: Yes! We prioritize eco-friendly materials like recycled polyester and organic cotton where possible, and we partner with ethical manufacturers to ensure sustainable and responsible production. Learn more about our commitment to sustainability on our About Us page.

Q: How do I choose the right size?
A: Each product page on musesaga.shop includes a detailed size chart with measurements for waist, hips, and inseam. We recommend measuring yourself and comparing to the chart for the best fit. If you’re unsure, contact our support team for personalized sizing recommendations.

Ordering and Payment

Q: What payment methods do you accept?
A: We accept:

  • Credit/debit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay)

  • Apple Pay

  • Google Pay
    All payments are processed securely through Stripe, ensuring your information is protected. See our Payment Methods page for details.

Q: Can I change or cancel my order?
A: Orders can be modified or canceled before they are shipped. Contact us at hungdoan.m@gmail.com or +84986477495 as soon as possible with your order number. Once an order is shipped, it cannot be canceled but may be eligible for return under our Refund and Return Policy.

Q: Why was my payment declined?
A: Payment declines can occur due to insufficient funds, incorrect card details, or security restrictions from your bank. If your payment fails, try another payment method or contact your bank. You can also reach out to us for assistance.

Shipping and Delivery

Q: How long does shipping take?
A: Shipping times vary by location:

  • United States: 5–7 business days (standard), 2–3 business days (express).

  • International: 7–21 business days, depending on the destination and customs processing.
    For full details, including costs and tracking, visit our Shipping Policy page.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also check your order status in your account on musesaga.shop. If you have trouble tracking, contact us for assistance.

Q: Do you offer free shipping?
A: Free standard shipping may be available on orders over a certain amount, depending on your location. Check our website or Shipping Policy page for current promotions and eligibility.

Returns and Refunds

Q: Can I return an item?
A: Yes, most items can be returned within 30 days of delivery if they are unused, unworn, unwashed, and in their original condition with tags intact. Final sale items, gift cards, and custom products are non-returnable. See our Refund and Return Policy page for details.

Q: How do I initiate a return?
A: Contact us at hungdoan.m@gmail.com with your order number and reason for return. We’ll provide a Return Merchandise Authorization (RMA) number and instructions. Ship the item to: MUSE SAGA LLC, 30 N Gould St Ste R, Sheridan, WY 82801.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). In such cases, we provide a prepaid shipping label for U.S. customers and work with international customers for cost-effective solutions.

Q: How long does a refund take?
A: Refunds are processed within 5–7 business days of receiving your return. Funds are returned via Stripe to your original payment method and may take 3–10 additional days to appear in your account, depending on your bank.

Account and Website

Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save payment information, and receive exclusive offers.

Q: Is my personal information safe?
A: Absolutely. We use Stripe’s secure platform for payments and implement industry-standard encryption to protect your data. For more information, see our Privacy Policy page.

Q: What if I forget my account password?
A: Click “Forgot Password” on the login page at musesaga.shop and follow the prompts to reset your password. If you need help, contact our support team.

Additional Support

Q: Can I collaborate with MUSE SAGA?
A: We love partnering with yoga instructors, studios, and influencers. Email us at hungdoan.m@gmail.com with your proposal, and we’ll explore how we can work together to promote mindfulness and wellness.

Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter on musesaga.shop or follow us on social media (@MUSESAGALLC) for updates on new collections, sales, and yoga tips.

Still Have Questions?
Our team is here to help. Contact us at:
MUSE SAGA LLC
30 N Gould St Ste R, Sheridan, WY 82801
Phone: +84986477495
Email: hungdoan.m@gmail.com
Website: musesaga.shop

Thank you for choosing MUSE SAGA LLC. Shop now and discover yoga apparel that inspires movement, mindfulness, and joy.